Optimum Business - Customer Support

Optimum Voice Click-to-Call allows you to place a call by clicking a telephone number from your Optimum Voice Web Portal or from a web browser.*

Simply define where want to be "reached" in the Click-to-Call feature section. Once defined, initiate a call by clicking a call on any highlighted number e.g.

*To make calls from a web browser, download the browser plug-in and follow the instructions provided.

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Please review and accept Optimum Voice Click to Call Term of Use.

Optimum Voice Click to Call Term of Use

CSC Holdings, LLC ("Cablevision") is pleased to provide its Optimum Voice Click to Call ("Click to Call") to you in accordance with these Optimum Voice Click to Call Terms of Use ("Terms"), which incorporate and include the General Terms and Conditions of Service, the Agreement for Optimum Voice, and the Cablevision Customer Privacy Notice, as they may be changed from time to time, as well as the Optimum Voice Click To Call End User License Agreement.

Your use of Click to Call is your acknowledgment that you have read and agreed to these Terms which is a legal document.

Services Provided: Click-to-Call allows Subscribers to initiate calls over the Internet from their Optimum Voice web portal or any Internet browser using a simple, easy mechanism. Click-to-Call is an adjunct feature of the Optimum Voice service that allows Subscribers to initiate Optimum Voice calls via the Internet from home or away from home through a designated telephone number or Google Talk client ID specified by the Subscriber (the "Reach Location") to enable the call to be completed at the terminating telephone number selected by the Subscriber ("Destination Location"). As an adjunct to the Optimum Voice service, the product is only available to Optimum Voice Subscribers. Click-to-Call is a one-way feature and cannot be used by Subscribers to forward incoming Optimum Voice calls to another location. Click-to-Call is only available to Optimum Voice residential Subscribers in good standing.
Caller ID Display: The Optimum Voice telephone number associated with the Subscriber's Optimum Voice account will be displayed at both the Reach Location and the Destination Location. However, if the Optimum Voice account has the private outbound calling feature enabled, the Optimum Voice number will not be displayed at the Destination Location.
System Requirements: Click-to-Call requires(1) either the Internet Explorer version 7 or above or Mozilla Firefox Internet browser and (2) the Optimum Voice Click-to-Call software (available on www.optimum.net).
Prohibited Uses: Subscribers may not use Click-to-Call to make international calls, emergency calls, or calls in which Subscriber does not intend to participate. Subscribers may not use the Click-to-Call Service in any manner that violates any state or federal statutes (e.g., making crank calls, spoofing call origination information) or the other provisions in this Agreement. Cablevision reserves the right to disconnect without notice any prohibited transmissions or uses and to terminate service in the event of violation of the foregoing use restrictions.
E911: E911 calls cannot be made using Click-to-Call. In order to place an E911 call you must place the call from an alternate phone connection.
Use of Google Talk Client: In the event that Subscriber designates their Google Talk client as the Reach Location while using Click-to-Call, Subscriber understands and agrees that the use thereof shall also be subject to their agreement with Google Talk and, like any other Google Talk call session, any Google Talk client calls initiated through Click-to-Call shall be transmitted in a non-secure unencrypted manner.
Changes to Click to Call and these Terms: You agree that Cablevision may for any reason and without notice to you, modify or terminate Click to Call and these Terms of Use without liability to you, any user or any third party.